Terms of Service

Welcome to in-house.global, operated by IN-HOUSE (ABN 52 760 611 411), a sole trader trading as “in-house.global” (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website (the “Site”), and set out the general terms on which we provide our services — including lead generation, strategy workshops, website design and development, photo and video production, and other marketing, brand, and creative services (each a “Service”). By using the Site or engaging us for a Service, you agree to be bound by these Terms.

Where you’ve signed a specific proposal, quote, or service agreement with us, that document sets out the scope, deliverables, pricing, and timeline for your engagement, and governs on any point where it conflicts with these Terms. Where no such document exists, or is silent on a matter, these Terms apply.

1. Eligibility

The Site and our Services are intended for business use. By using the Site or engaging us for a Service, you confirm you have the legal capacity to enter into these Terms.

2. Use of the Site

You agree to use the Site only for lawful purposes. You must not:

• Use the Site in a way that breaches any applicable law or regulation;

• Attempt to gain unauthorised access to the Site, our systems, or any related network;

• Introduce viruses, malware, or other harmful material to the Site;

• Scrape, copy, or reproduce Site content except as permitted under clause 3 below.

3. Intellectual Property

All content on the Site — including text, graphics, logos, images, and design — is owned by us or our licensors and is protected under the Copyright Act 1968 (Cth) and other applicable laws. You may view Site content for your own personal, non-commercial reference, but may not reproduce, distribute, or create derivative works from it without our prior written consent.

4. Third-Party Links

The Site may contain links to third-party websites. We do not control, and are not responsible for, the content, accuracy, or practices of any linked third-party site.

5. Our Services

We provide marketing, brand, and creative Services on a project or engagement basis. The specific scope, deliverables, pricing, and timeline for your Service are set out in your proposal or a service-specific agreement. Clauses 6 to 10 below set the general terms that apply to any Service we provide, whether or not a service-specific agreement also exists for it.

6. Payment Terms

Where we provide a paid Service, fees, payment schedule, and any deposit are as set out in your proposal. Overdue amounts accrue interest at 10% per annum (the rate under the Penalty Interest Rates Act 1983 (Vic)), calculated daily from the due date until paid.

All fees are quoted in Australian dollars and are exclusive of GST unless stated otherwise. GST (where applicable) will be added to invoices in accordance with Australian tax law.

If you dispute any part of an invoice, you must notify us in writing within 14 days of the invoice date, setting out the amount and reason in dispute. Undisputed amounts remain payable by the original due date.

7. Delivery

We aim to deliver Services within the timeframe set out in your proposal. Delivery method depends on the Service provided — for example, an online gallery or cloud link, a staging or live website, or a written report or document set.

8. Communication Standards

We aim to respond to reasonable enquiries within 1–2 business days via email at hello@in-house.global. Any specific reporting or check-in cadence for your engagement is set out in your proposal.

9. Project Upkeep and Unresponsiveness

If you do not respond to reasonable requests for information, feedback, or approvals for 30 days, we may pause work on your engagement. If you remain unresponsive for 90 days or more, we may treat the engagement as abandoned, retain fees for work already completed, and refund or credit any amount paid for work not yet delivered. Restarting a paused or abandoned engagement may incur a reactivation fee to account for the time required to resume the work.

10. File Storage & Retention

We retain project files and deliverables for a reasonable period after your engagement ends — as set out in your proposal, or otherwise for up to 12 months — after which they may be deleted. You are responsible for keeping your own copies of anything you wish to retain. We take reasonable steps to protect stored files but are not liable for loss caused by storage or technical failure beyond our reasonable control.

11. Consumer Guarantees and Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Subject to the above, and to the maximum extent permitted by law, our total liability arising from your use of the Site or any Service we provide you is limited, at our option, to re-supplying the relevant Service, paying the cost of having it re-supplied, or the total fees you’ve paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential loss.

The Site and its content are provided “as is.” We do not guarantee the Site will be uninterrupted, error-free, or secure.

12. Privacy

Our collection and handling of personal information through the Site and in the course of providing our Services is described in our Privacy Policy, which forms part of these Terms.

13. Indemnity

Each party indemnifies the other against direct loss or liability arising from that party’s breach of these Terms, negligence, or wrongful act — including, in your case, any claim that materials, content, or instructions you provide us in connection with a Service infringe a third party’s rights or breach any law. Each party’s indemnity under this clause is subject to the limitation of liability in clause 11.

14. Force Majeure

Neither party is liable for any delay or failure to perform an obligation under these Terms (other than an obligation to pay money) caused by circumstances beyond that party’s reasonable control, including illness or incapacity, natural disaster, government action, or the failure of a third-party platform, hosting, or internet service. If such circumstances continue for more than 60 days, either party may terminate the affected engagement on written notice.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Site, or continuation of an active Service engagement, after changes are posted constitutes your acceptance of the updated Terms.

16. Suspension and Termination

We may restrict or suspend your access to the Site, or pause or terminate a Service engagement, at our discretion and without notice, if we reasonably believe you have breached these Terms or an applicable service-specific agreement.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute arising from these Terms.

18. Contact Us

Questions about these Terms can be sent to hello@in-house.global.